ABOUT SAVY
SAVY is a strategic advisory practice working with organizations that require clarity, alignment, and execution.
We support leaders in translating vision into structured action — particularly in environments where multiple teams, functions, and priorities need to work together.
Our work sits at the intersection of strategy, customer experience, and operations.
We combine:
– strategic thinking (positioning, CX, business direction)
– operational execution (processes, governance, delivery)
– leadership partnership (working directly with decision-makers)
We are typically engaged in moments of complexity — growth, transformation, or lack of alignment.
This includes:
– redefining strategic direction
– aligning customer experience with operations
– structuring cross-functional initiatives
– supporting leadership in execution and decision-making
SAVY is not a traditional agency.
We act as a partner to leadership — bringing clarity, structure, and execution where ideas alone are not enough.
HOW WE WORK?
We operate as an external partner, working closely with leadership and internal teams.
Depending on the organization’s needs, we:
– advise at a strategic level
– take ownership of key initiatives
– act as an embedded partner within the organization
Our approach is pragmatic, structured, and outcome-driven.
WHEN TO WORK WITH US?
– when strategy exists, but execution is inconsistent
– when teams are misaligned and priorities unclear
– when customer experience does not reflect the intended positioning
– when the organization is scaling faster than its structure
– when leadership needs support in aligning people, processes, and direction
The people behind the thinking
AGATA KIELAN
Founder & Strategic Advisor
Combines strategic thinking with operational execution to align business strategy, customer experience, and organizational delivery. Works with founders and leadership teams to bring clarity, structure, and ownership to complex environments, ensuring that vision translates into measurable results.
Katarzyna Różycka
Customer Experience & Operations Consultant
Combines luxury hospitality expertise with customer experience in global tech environments to design and optimize services, scale operations, and elevate both efficiency and service quality. Experienced in cross-functional, globally distributed teams, drives people-centric solutions that improve operational performance and deliver exceptional customer outcomes.
Jerzy Kozieł
Senior Advisor – Digital Transformation & Strategy
Senior advisor with extensive experience in digital transformation and strategic management across IT, telco, and high-tech sectors. Supports complex, technology-driven environments, aligning strategy with operations and execution.
Anna Raciborska
Senior Advisor – People Strategy & Organizational Transformation
Works with leadership teams to shape people strategy, organizational design, and high-performing cultures. Combines business perspective with a pragmatic, human-centered approach to support complex transformation and change. Brings deep expertise in compensation, job architecture, and aligning people structures with business strategy.